Privacy Policy

Last updated: June 1, 2024

1. Introduction

StoneHarrow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website stoneharrow.xyz (the "Website") or use our styling services (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services. By accessing the Website or using our Services, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Complete a styling questionnaire
  • Book a consultation
  • Sign up for our newsletter
  • Contact us via our contact form or email
  • Participate in surveys or promotions
  • Make a purchase through our Website

The personal information we collect may include:

  • Name, email address, phone number, and postal address
  • Payment information (processed through secure third-party payment processors)
  • Styling preferences, body measurements, and photographs (for styling services)
  • Communications and correspondence with us
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage of the Website, including:

  • IP address, browser type, operating system
  • Pages visited, time spent on pages, links clicked
  • Referring website or source that led you to our Website
  • Language preferences and geographic location

We may use cookies, web beacons, pixel tags, log files, and other tracking technologies to collect this information. See our "Cookies and Other Tracking Technologies" section below for more information.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process transactions and send related information including confirmations and invoices
  • Deliver personalized styling advice and recommendations
  • Communicate with you about products, services, offers, and events
  • Respond to your comments, questions, and requests
  • Administer promotions, surveys, and other Website features
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, prevent, and address technical issues and fraudulent activities
  • Comply with our legal obligations

4. Sharing Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal Requirements

We may disclose your information where we believe it is necessary to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of StoneHarrow, our users, or others.

4.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5. Cookies and Other Tracking Technologies

Our Website uses cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small text files that are stored on your device when you visit a website.

5.1 Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems.
  • Analytical/Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website.
  • Functionality Cookies: These cookies enable the Website to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies may be set through our Website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

5.2 Managing Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of the Website. You can find information on how to manage cookies in your browser at www.allaboutcookies.org.

5.3 Third-Party Analytics

We use third-party analytics services like Google Analytics to help analyze how users use our Website. These tools use cookies to collect information such as how often users visit the Website, what pages they visit, and what other sites they used prior to coming to our Website. We use the information we get from these services to maintain and improve our Services.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

8. Your Rights and Choices

8.1 Marketing Communications

You can opt out of receiving marketing emails from us by clicking the "unsubscribe" link in the emails we send. Even if you opt out of marketing communications, we may still send you service-related communications.

8.2 Cookies and Similar Technologies

As described above, you can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

8.3 Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, such as:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate personal information
  • The right to request deletion of your personal information
  • The right to request restriction of processing of your personal information
  • The right to data portability
  • The right to object to processing of your personal information

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

9. Children's Privacy

Our Services are not directed to individuals under 16 years of age, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Third-Party Links

Our Website may contain links to third-party websites and services that are not owned or controlled by StoneHarrow. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

11. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the information to the UK and process it there.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

StoneHarrow
9 Nick Route South Connor
CW11 5SY
United Kingdom
Email: [email protected]
Phone: +444953995988